Help & support

Help when you need it

Need assistance with your account, lottery results or claiming a prize? Contact us by email or through the form. Free, 24-hour confidential support is also available for gambling-related concerns.

Email address

[email protected]

Replies normally arrive within two business days

Gambling support

1-888-795-6111

Free, confidential assistance, day and night

Message our team

Write to us

Complete the form to reach our team. Never include the password for your account or complete identification numbers in the message.

What this service offers

Made for B.C. players with safeguards in place

Managed by BCLC
The British Columbia Lottery Corporation, a provincial Crown corporation, manages these games.
Security comes first
Connections use encryption, and players must complete identity checks before purchasing a ticket.
Clearly documented rules
The ILC Daily Grand Game Conditions and BCLC supplemental rules govern the draws and prizes.
Responsible-play safeguards
Player accounts include spending limits, time controls and reminders; BCLC administers Game Break.
Available in British Columbia
Only British Columbia residents who are at least 19 may register and play.
External oversight
The Gaming Control Act governs operations, which are overseen by IGCO.

Help when you need it

Email address

Gambling support

Write to us

Your message has been submitted

Made for B.C. players with safeguards in place

Managed by BCLC

Security comes first

Clearly documented rules

Responsible-play safeguards

Available in British Columbia

External oversight

Eligibility confirmation

Help when you need it

Email address

Gambling support

Write to us

Your message has been submitted

Made for B.C. players with safeguards in place

Managed by BCLC

Security comes first

Clearly documented rules

Responsible-play safeguards

Available in British Columbia

External oversight

Manage your privacy settings